Privacy Policy

1. Who we are

Corporación COMSI (“COMSI”, “we”, “our”, or “us”) is a technology company that develops and operates software solutions for businesses and individuals. Our registered operations cover Guatemala and Central America.

This Privacy Policy governs the collection, use, and disclosure of personal information when you use any application, platform, or service developed and published by COMSI.

2. Scope of this policy

This policy applies to all products developed by COMSI, including but not limited to:

• Mobile applications published on the Apple App Store and Google Play Store
• Web applications and platforms accessible via browser
• Internal or enterprise tools distributed to business clients
• Any future applications released under the COMSI brand

By using any COMSI application, you agree to the terms described in this policy.

3. Information we collect

Depending on the specific application you use, we may collect the following categories of information:

Information you provide directly

• Name, email address, and phone number when creating an account
• Business information (company name, tax ID, address) where required
• Content you submit, upload, or generate within the application
• Communications you send to our support team

Information collected automatically

• Device identifiers (device model, operating system, version)
• IP address and approximate location (country/region level)
• Application usage data (features accessed, session duration, crash logs)
• Log data generated by your interactions with the application

Information from third parties

• Authentication data when you sign in using third-party providers (e.g., Google, Apple)
• Payment status or transaction references from payment processors (we do not store full card details)

4. How we use your information

We use the information we collect for the following purposes:

• Service delivery: to operate, maintain, and improve our applications
• Account management: to create and manage user accounts and authenticate access
• Customer support: to respond to inquiries and resolve technical issues
• Communications: to send service notifications, security alerts, and product updates
• Analytics: to understand usage patterns and improve user experience
• Legal compliance: to meet obligations under applicable laws and regulations
• Security: to detect, investigate, and prevent fraud or unauthorized activity

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5. Sharing of information

COMSI does not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating our services (e.g., cloud hosting, analytics, email delivery), bound by data processing agreements
• Business clients: when you use a COMSI application deployed by an organization, that organization may have access to data generated through their account
• Legal requirements: when disclosure is required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• With your consent: in any other circumstance, only with your explicit permission

6. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

When you delete your account or request erasure, we will remove or anonymize your personal data within 30 days, except where retention is required by law or legitimate business interests (e.g., fraud prevention, unresolved disputes).

7. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability monitoring

No system is completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access to your account.

8. Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request erasure of your personal data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to certain processing activities, including direct marketing
• Withdrawal of consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at the address listed in Section 12. We will respond within 30 days of receiving your request.

9. Children’s privacy

Our applications are not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal data without parental consent, please contact us and we will take steps to delete the information promptly.

10. Third-party services

Our applications may integrate with or link to third-party services (e.g., payment processors, mapping services, analytics providers). These third parties operate under their own privacy policies, which we encourage you to review.

COMSI is not responsible for the privacy practices of third-party services accessed through our applications.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the effective date at the top of this document and, where appropriate, providing in-app notification or email notice.

Your continued use of any COMSI application after changes take effect constitutes acceptance of the updated policy.

12. Contact us

For questions, requests, or concerns about this Privacy Policy or your personal data, please contact us: